I took my car in for an inspection, oil change, and to put on my winter tires at Napa Wrenchmasters on Thursday November 11, 2021. I was told that my rear brake calipers, rotors, and pads had to be changed. I was quoted $1200 and then told they could give me a slight discount and do it for $1100. Needless to say I called other places. Got a quote for $862 and another at $691. One told me that calipers usually don't need to be changed but instead serviced if they are sticking. Another garage confirmed the calipers just needed to be serviced. In total the other garage charged me $440 instead of the $1100 Wrenchmasters quoted me. I am not recommending this place and will never return. Edit based on response: The written quote I have never conveyed this to be a worst case scenario. I would be happy to attach it here. Nor did the person I spoke with at reception. The quote was also for premium parts. When I asked about pricing for medium parts I was told that my 2012 matrix base model could only do low or premium and they wouldn't recommend low grade parts (instead of telling me that's all they had in stock). When I called another place they gave me a quote of $862 also for premium parts and "worst case scenario". I agree there were major communication issues but also that this place is extremely overpriced, and it seemed deliberately so. I didn't appreciate how any of this was handled. It speaks to a lack of professionalism, integrity, and honesty. Please note that if the calipers were indeed seized it would be extremely noticeable when driving the vehicle both for me as the primary user and for Wrenchmasters when they drove it (one garage described it as if the breaks were always engaged). Either way, I think it's in any customer's best interest to shop around, get a second opinion. Hope this review is helpful and saves a lot of trouble and money for someone other than myself.
Hello Melanie. I’m very sorry to hear that you had a bad experience. After consultation with your service advisor, I believe we’ve had a poor communication situation here. The brake issue was noted while the wheels were off. It was explained that the estimate was a worst case scenario as we never had the opportunity to disassemble the brakes and inspect further. Again, I am so sorry that you left with the wrong impression. We’d love the opportunity to make this up to you, if you choose. Please contact us at 403.346.9500 if we can help. Thank you!
- Wrenchmasters AUTOPRO